Friday, May 9, 2014

9 Things Great Frontline Leaders Do


Some organizations deliberately identify and train their potential leaders of the future very early in the career timeline while many others are sporadic, inconsistent and leave it to chance. Genghis Khan once said, “As you train so shall you fight”. Translated into the modern business world of the 21st century it means lead well and train your staff to do so to.

Doing this means you will have a company overflowing with people of good character and competence which flows to the bottom-line at the end of the day.  As a leader in the workplace you know that you and your team are going to be given tasks in the future, that’s pretty much a given. Many organizations are now training their staff to manage projects in house as part of a leaner approach to achieving strategic goals and so it follows that if your organization doesn’t have a Project Management Office (PMO) then there is a good chance that at some stage you and your team members will find yourselves managing internal projects. You and your team must now coordinate these complex project tasks with your already full daily schedule.

Whatever your circumstance might be now and in the future, as a leader you have a responsibility to prepare yourself and your team so that you are able to take on these task and demanding daily schedules in a competent and professional manner to yield effective and efficient results. To that end it is important that once you accept the responsibility that comes with leadership, you and your staff continue to strive to achieve that professional competence.

Leaders can assist themselves and their team to reach these levels of professional competency by employing some simple principles:

1.       Recognize and understand your own strengths and weaknesses and engage in self-improvement,
2.       Pursue and accept responsibility,
3.       Lead by example in the beginning. Learn to switch leadership styles as group dynamics and the task complexity change,
4.       Make sure the tasks you delegate are understood, you manage and follow up to see they’re accomplished,
5.       Know your team members and be interested in their welfare as much as is practical, build Rapport (Tip: resistance means a lack of rapport between two or more 
6.       Develop the leadership potential of your team. Delegating where practical creates frequent opportunities to understudy the leader,
7.       Gather the facts and make sound and timely decisions,
8.       Train your staff as a team and employ them up to the fullest extent of their capabilities, and,
9.       Keep your team informed about what’s going on. If your company leadership team is leading by example then you should be getting quarterly “State of the Company” briefings.

Remember your team needs to consist of people who “get the job” that is they understand the jobs role and responsibilities; your staff need to “want the job”, that is they truly like what the job encompasses, and lastly, they should have the time and mental and physical capacity to do the job. Engaging and mobilizing your staff will give you as a leader a chance to coach and evaluate your staff and how their competency and self-confidence is developing. Some of the benefits are:
  • Retention of top staff,
  • Healthier happier staff due to less stress,
  • Improved productivity,
  • Goals and objectives are achieved with minimal or no supervision,
  • Greater cooperation and willingness demonstrated,
  • A sense of pride and purpose is evident amongst the team,
  • Improved ability to succeed under pressure,
  • Increased emotional intelligence,
  • Growth in confidence in your team,
  • Improved listening and communication skills,
  • Improved innovation and creativeness, and 
  • Dependable, reliable and competent staff, 

Tip: I’m a big fan of using as fewer tools and processes as possible to get as much done as possible and I’m also a big fan of the power of MS Outlook and its ability to manage my commitments to others, Tasks & To-do’s and people related information and contact history. This is an ideal desktop application to set up and put into action your plan to implement these 9 principals daily for maximum cause and effect.

Thomas J Watson (1874-1956) of International Business Machines now simply known as IBM once said and I quote;

“Nothing so conclusively proves a person's ability to lead others as what one does from day to day to lead oneself.”

In addition to the nine principles above you have a responsibility to build rapport and develop relationships that are based upon respect which is easier said than done. You must work to identify with the group and resist the perfectly natural temptation to become part of the group. The difference is, becoming part of the group inevitably leads to a loss of respect. Respect is achieved by professional integrity – what you say and do and fairness.

Each task and each team present different challenges and requires experience, skill and engaging all the senses to apply the principles above effectively, evaluate the results and make the necessary adjustments.

Still want to be a leader? ...well crack on, the benefits far outweigh the alternatives! Good luck.

Resources: FM 22-100, ADF Leadership Handbook, ADF Leadership theory & practice, Training for Leadership – John Adair,

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About Me

Started blogging in 2012 because I wanted to be a part of the internet, rather than just read from it. I began writing about time & workload management from my professional career as a trainer and coach in knowledge workers arena and leadership which I learned a lot about during my Army career. Since June 2002 I’ve worked in the coaching, training & development, planning, sales & customer service or security roles as a team member, facilitator, coach, coordinator or manager. Prior to that I was Senior Non-commissioned officer in the N.Z. Army retiring after 22.5 years. The first part of my military career was in the “doing” of being and leading soldiers. The last bit was spent in a variety of training and development roles from instructor to training development officer. For the final 2.5 years of my career I worked on a public facing youth development initiative collaborating with other govt. and private sector entities. Now living in the USA, I work 1 on 1 with busy professionals reshaping how they use their technology and desktop tools combined with best practice process to get stuff done on time with less stress and turn that elusive dream of work/life balance into a reality.

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